Creative Engagement Grounded In Reality

opr Employee Experience receives 2018 IABC Gold Quill two years running

April 18, 2018 by yatshum

opr Employee Experience’s work with BHP on connecting their 65,000 plus employees to its strategy has been awarded an International Association of Business Communicators (IABC) Gold Quill. The award program recognises business communications excellence globally, and is acknowledged as one of the most prestigious awards programs in the industry. The award program was competitive this year, with almost 700 entries submitted. opr Employee Experience and BHP received a Merit Award for internal communications. The work involved extensive stakeholder research and analysis to identify how to address a decline in employees’ confidence in the company direction and support future change efforts. The IABC Gold Quill evaluators’ feedback said the research-based analysis of what makes the employees "tick" is outstanding. “This is a very comprehensive, thoughtful solution across an extensive network of audiences and stakeholders. The strategy is clearly well-informed by focus group feedback.” For opr Employee Experience, what made this a memorable project was the partnership approach with BHP Corporate Communications. Working as one team, we developed a strategy where we involved employees in an ongoing conversation about how they fit within the direction. This consultative approach has become a blueprint for other major company projects including BHP’s inclusion and diversity goal, a cultural change program and determining how we communicate with employees on a critical tax issue. The awards will be presented at the Excellence Gala, held on Tuesday 5 June, as part of IABC’s World Conference in Montreal. For more information on the Gold Quill Awards, including the full list of winners, visit

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opr Employee Experience appoints Fiona Forbes as new Director

February 9, 2016 by admin

Sydney, February 10th, 2016: Fiona Forbes has joined opr Employee Experience, Australia’s leading employee engagement and change communication agency, in the position of Director. Forbes is a highly experienced senior communications leader, with more than 20 years’ experience in public, private, corporate and not-for-profit organisations in a variety of industry sectors including finance, tourism, health, education and insurance. Ogilvy PR’s Group Managing Director – Corporate, Susan Redden Makatoa, said Fiona was a welcome addition to the growing opr Employee Experience team. “We’re seeing an increasing demand for complex change projects come in to opr Employee Experience, so another senior appointment was what we needed,” she said. “Fiona has a proven track record, specialist skills and capabilities designing and implementing communications and marketing strategies to assist organisations undergoing major reform, transformation and cultural change.” Forbes joins Ogilvy from TAFE NSW where she was the Communications and Change Director, responsible for the design and implementation of communication strategies to inform and engage all audiences on the NSW TAFE reform. Prior to this, she worked in senior roles at Chris O’Brien Lifehouse, BUPA Australia, Origin Energy and Tourism Australia and was Principal at Momentum Global Communications. Forbes said of the appointment: “I’m delighted to join Susan and the team at a very exciting time for the business.   Having worked across both corporate and government sectors in organisations undergoing transformational change and reform, I have a deep understanding of what works at a critical time in any business.  I am looking forward to sharing my expertise with Impact’s team and its clients.” opr Employee Experience, works with Australia’s leading companies and government organisations to engage and motivate employees, communicate effectively through change and help leaders develop their communication skills. opr Employee Experience is part of Ogilvy PR Australia, a joint venture between WPP and STW Group, Australia’s leading marketing and communications service group. For more information, please contact: Sandra Renowden on +61 403 823 218

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Susan Redden Makatoa elevated to fellow of the PRIA

October 26, 2015 by lana

Ogilvy PR Australia’s Group Managing Director - Corporate, Susan Redden Makatoa, has been elevated as a Fellow of the Public Relations Institute of Australia (PRIA). The National Board recently accepted the recommendation of the College of Fellows that she be given this honour. Elevation to Fellowship is one of the highest honours awarded by the PRIA. A Fellow of PRIA is person who has: • at least 10 years full-time professional public relations experience • had senior status in public relations practice or public relations education on a full-time basis for at least 5 years • who, having been a Full Member, has in the opinion of PRIA’s Board of Directors made an outstanding contribution to the public relations profession through excellence in achievements and adherence to the highest professional standards The assessment criteria includes: • Excellence in achievements and adherence to the highest professional standards • Service to PRIA • Pro-bono service to community organisations Nominations for Fellowship are closely scrutinised at a State, College, and then National level. Susan received her certificate at the Annual dinner of the College of Fellows in conjunction with the PRIA National Conference in Hobart last night. “As a big believer in the talent and diversity in the public relations industry in Australia, becoming a Fellow is a massive honour. I’ll be making it my priority to keep working with my peers and the emerging stars I’m seeing around me so that communications professionals are contributing at every level. “It’s inspiring to see the big, bold campaigns coming from my colleagues at Ogilvy PR and PRIA members using new technologies and clever ideas. I’m excited to be there when people are breaking new ground,” Susan said. Susan Fellow

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Aussies win award for pimping up IT change

April 2, 2012 by admin

30 March, opr Employee Experience Australia won Campaign Asia Pacific PR Awards’ Employee Communication Campaign of the Year for our All About Me McDonald’s Australia IT major change management program

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opr Employee Experience is McCelebrating

November 5, 2011 by lorie-helliwell

We are very excited to announce that opr Employee Experience Australia won two awards at Ogilvy PR's own internal Professional Achievement Awards (PAA) this week. The PAA’s are Ogilvy PR’s worldwide awards which give teams the opportunity to share accomplishments and recognise great work across the globe.

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